Job Description

Call Center Representative

Frank Gay Services, Orlando, FL is calling, and so should you! We're inviting motivated individuals to help us shape the foundation of something big! This is your chance to do more than just take calls.

Why Join Us?

Because yes, you can have it all:

• Stability in a recession-resistant, essential industry
• Real career growth opportunities
• A supportive, team-driven environment that values your voice and ideas
• The ability to maximize your earnings through performance-based incentives

About the Role

As a Call Center Representative, you'll be on the front lines of customer interaction reflecting our core values: Service, Integrity, and Excellence. Your responsibilities will include:

• Answering inbound calls from new and existing customers
• Scheduling service appointments accurately and efficiently
• Demonstrating empathy and professionalism with every interaction
• Educating customers on our services, including membership plans
• Making outbound calls to support appointment setting and customer follow-up
• Meeting performance goals around call quality, bookings, and customer satisfaction

We'll provide thorough training and coaching to ensure you feel confident and supported from day one.

Compensation & Perks

• $18.00 hourly pay plus weekly bonus payouts (Top representatives are earning $200$1,000+ weekly in bonuses)
• Weekly pay
• Flexible scheduling, we are seeking day, midday & evening schedule
• PTO after 90 days
• Paid holidays and birthday pay
• Medical, dental, and vision insurance
• 401(k) with match and IRA options
• Paid life insurance
• Ongoing training and leadership development

Who You Are

• A clear, confident communicator who thrives in a fast-paced environment
• Passionate about providing great customer service
• Motivated to grow with a company that promotes from within

Frank Gay Services is calling, and we can't wait to hear from you!

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