Job Description
TASKS:
• Understand challenges that New Yorkers experience through qualitative and quantitative user research to help define opportunities where the City of New York can meet those needs by generating hypotheses, prototypes and running experiments.
• Refine, update and execute a User Experience Research Plan that defines the testing methodologies for different product phases (discovery, definition, testing and monitoring)
• Plan, gather, and analyze data-based insights through survey design, in-person workshops and focus groups, usability testing, experimentation and A/B and multivariate testing
• Compile finished, well-documented and rigorous research findings to deliver meaningful and actionable insights for stakeholders
• Own UX research and run multiple streams of work at one time
• Set up and facilitate in-person and virtual research sessions, including logistics
• Work closely with UX designers and developers to turn user research findings into valuable product and service features
MANDATORY SKILLS:
• 11+ years proven experience in user experience research, with a strong portfolio of successful projects including user interviews, workshops, usability testing, experimentation, and A/B testing. Experience in survey design, competitive analysis, heuristic reviews, and field studies is desirable but not required.
• Proven experience in planning, designing, preparing and running user research activities to support the design and development of digital products, with a strong portfolio of successful projects including contextual discovery, experience mapping, diary studies, early-stage concept and prototype testing, usability testing,
A/B testing and accessibility testing.
• Experience with analyzing and synthesizing user research data into actionable insights
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase
• Ability to translate complex qualitative and quantitative data into actionable insights and concrete recommendations to improve the user experience.
• Experience recruiting users that align with required demographic and behavioral profiles
• Nurture a culture of exploring creative solutions that prioritize the best digital experience for New Yorkers that is informed by strategy, data, analytics and competitive research
• Detail-oriented with a focus on data accuracy and analyzing results with statistically sound methodologies
• Inspire City partners and colleagues to anchor their work in human-centered design, data-driven research methodologies and evidence-based solutioning
• Proven project management experience. Ability to support stakeholder relationships in user research process
DESIRABLE SKILLS:
The successful candidate should possess the following:
• Bachelor's degree in relevant field (e.g., Human-Computer Interaction, Psychology, Data Science, Statistics)
• 5-7+ years of experience conducting quantitative and qualitative user research through all product design phases
• Strong analytical skills with ability to interpret and identify valid patterns and trends
• Expertise and use of methodologies that prevent research pitfalls:
o Over generalizing results
o Biased methodology or conclusions
o Correlation does not imply causation
o Not considering other related factors
o Not understanding or validating data sources
• Experience working in cross-disciplinary teams of product, engineer, policy, and data experts to deliver products and services that improve user's experience and organizational goals, on time
• Experience working within city government or with city government staff
• Understanding of statistical principles to evaluate data
• Expertise in driving user research from planning to conducting research with users with an extensive knowledge of research methodologies
• Strong communication skills with the ability to articulate design concepts and strategies in plain language to partners and cross-functional team
• Fluent in languages other than English (esp. Spanish) Exemplifies diversity, equity and inclusion work in design practice and past projects, with ability to work with a wide range of stakeholders across the city
Job Tags
Work at office
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