Job Description

DescriptionA client with Kforce is seeking a UX/UI Designer III to join their team in San Diego, CA.Responsibilities:* Lead the development of a Consumer Platform-wide competitive experience intelligence capability, creating a consistent approach to understanding and evaluating relevant competitors, emerging experiences, and changing customer expectations* Conduct detailed, end-to-end competitive experience assessments across critical customer journeys, including screen-by-screen analysis of interaction patterns, value propositions, content, visual design, personalization, AI-enabled experiences, onboarding, conversion, engagement, and retention* Move beyond documenting what competitors are doing to develop a clear, concise, and differentiated point of view on what matters, why it matters, and the implications for the client's Consumer Group* Partner closely with Consumer Group Strategy to identify competitive and market signals that may create new opportunities for the Consumer Platform* Translate competitive research into strategic opportunity areas, experience principles, hypotheses, and recommendations that help Product and Design teams determine where to invest, respond, differentiate, or lead* Create compelling executive-level narratives and presentations that synthesize complex competitive information into clear insights, implications, and recommended actions for the Senior Leadership Team* Facilitate detailed competitive experience reviews with senior leaders, Product Managers, Design leaders, Marketing leaders, and other stakeholders, driving discussion from observation to decision and action* Work with Product and Design leadership to ensure competitive insights result in clear ownership and follow-through, helping teams translate strategic opportunities into product roadmaps, experience improvements, or future explorationRequirements* Bachelor's degree in Human-Computer Interaction, Interaction Design, Graphic Design, Product Design, or another relevant field; Graduate degree a plus* 8+ years of experience in Product Design, Experience Design, Design Strategy, Service Design, or a related discipline, ideally within complex digital consumer products or platforms* Demonstrated ability to operate at a Senior Staff or equivalent strategic level, influencing product and experience direction across multiple teams without relying on direct authority* Deep experience conducting competitive, comparative, or adjacent-market experience analysis and translating observations into differentiated strategic insights* Exceptional ability to synthesize large amounts of qualitative and quantitative information into a focused point of view with clear implications and recommendations* Strong strategic and systems-thinking capabilities, with the ability to connect individual experience details to broader customer, platform, market, and business opportunities* Proven track record of developing and presenting compelling narratives for senior executives and leadership teams, including the ability to simplify complex information without losing critical nuance* Strong visual storytelling and communication skills, with the ability to create detailed experience walkthroughs, frameworks, journey comparisons, opportunity maps, executive presentations, and other strategic artifacts* Expert knowledge of user experience methods, human-centered design, storytelling, problem framing, journey analysis, concept visualization, and design principles* Strong business acumen and the ability to connect design and customer experience observations to business strategy, customer behavior, market dynamics, and measurable outcomesJob TypeContractCompensation66 - $76

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